Overview
Our Promise to You
We strive to ensure you are fully satisfied with every order from our store. If you are unsatisfied with your purchase for any reason, our customer support team is ready to assist you. This policy outlines complete guidelines for product returns, refunds, exchanges, and related procedures to deliver a seamless after-sales experience.
1. Return Eligibility
We accept returns for the majority of products within 30 calendar days after delivery. Products must satisfy all the below requirements to qualify for return processing:
- Items remain brand new, unused, unwashed and unaltered; all original tags, labels and factory packaging must be fully intact.
- Items are not labeled as final sale (final sale markings are clearly displayed on corresponding product detail pages).
- Return shipment is sent back to our warehouse within the 30-day return window upon receipt of your order.
Important Reminder
Customized and personalized products are non-returnable, except for items that arrive damaged or factory defective.
2. Step-by-Step Return Initiation
Returning your order is simple. Complete the following process to submit a valid return request:
- Submit a return request to our support team via email: support@amikahair.com. Please include your full order number and a short explanation of your return reason in the email content.
- Receive Return Authorization (RA)
Our customer service team will review your request within a reasonable timeframe and reply with a unique Return Authorization (RA) number, alongside full step-by-step return shipping instructions.
- Ship Your Item Back
After obtaining your RA number, securely repack the product (original packaging is highly recommended) and ship the package to our designated return address.
- Customers bear all return shipping fees unless the item is defective, damaged on arrival, or shipped incorrectly due to our order fulfillment error.
- We strongly suggest using a trackable shipping carrier or purchasing shipping insurance to prevent lost or missing return parcels.
3. Refund Processing Timeline
Once our warehouse receives and inspects your returned merchandise, we will approve and process your eligible refund immediately.
- All refunds will be credited back to your original payment account.
- Refund funds may take 7–10 business days to reflect in your balance, subject to the processing speed of your bank or payment service provider.
4. Damaged & Defective Merchandise
Every product undergoes strict pre-shipment quality inspection. If you receive a broken, damaged or defective item, we will fully resolve your issue free of extra charges:
- Reach out to our support team at support@amikahair.com within 7 days after receiving your package.
- Attach clear written descriptions and photos/videos showing the damage or product defects in your email.
- We will provide two free resolution options: full order refund or complimentary product exchange, with all associated shipping costs covered by our store.
5. Product Exchanges
If you need a different size, shade or color of the same product, exchanges are available under our return policy terms:
- Eligibility: Items must be unused, with original tags intact, and returned within the 30-day return window.
- Process: Follow the identical return submission steps listed above. Once we receive and verify your returned goods, we will ship your requested replacement item without delay.
6. Non-Returnable & Non-Refundable Items
For hygiene, health and safety standards, the following categories of goods cannot be returned or refunded under any circumstances (excluding defective/damaged arrivals):
- Custom-made & personalized customized products
- Digital gift cards and physical gift cards
- Intimate apparel and swimwear (only returnable if completely unworn with all original tags attached)
7. Refund Terms Clarification
Approved eligible refunds will be issued to your original payment method only.
Standard order shipping fees are non-refundable, unless the product arrives defective, damaged, or our team made a fulfillment mistake on your order.
8. Final Sale Items
Products marked “Final Sale” on product pages are permanently non-refundable and non-exchangeable. No return requests, refunds or exchanges will be honored for all final sale merchandise, regardless of return timing or product condition.
Contact Support
For any return, refund or exchange inquiries, please email our customer service team: support@amikahair.com